Customer Care

FAQs

Establishing an Account

Buying or Selling
Click above for information on how to start or stop water service when buying or selling property in Aquarion's service territory in Connecticut.

Renting or Leasing
For current customers who are either commercial or residential landlords or tenants who want to start or stop water service in Aquarion's service territory in Connecticut.

New Connections
Click above to determine service availability for a property that does not already have Aquarion water or to establish service for new construction. New Services will also help with temporary water service, demolition of a structure and fire hydrant information.

Main Extensions
Please email our Engineering & Planning Department at Engineering@aquarionwater.com, for more information on water main extensions.


Closing an Account

I’m selling my home. How do I close my account?

I’m moving out of a rental property. How do I close my account?



Reporting Thefts of Service

What is “theft of service”?

What should I do if I suspect someone is stealing water?



Getting in touch with Aquarion

I’ve had a great experience with Aquarion. How can I tell you about it?

I’ve had a not-so-great experience with Aquarion and I want to tell you about it.

 


Closing an Account

I’m selling my home. How do I close my account?

Please have your attorney submit a real estate closing form, https://www.aquarionwater.com/forms/RealEstateClosingForm.aspx

I’m moving out of a rental property. How do I close my account?

To stop service at your current location, contact us with the date you wish the service to end and a mailing address where Aquarion can mail your final bill.


Reporting Thefts of Service

What is “theft of service”?

The term refers to a serious crime – tampering with or bypassing a meter in order to receive utility service free of charge. Aquarion has an aggressive program to stop the theft of service. It’s important for everyone to watch for people stealing utility services of any kind because it costs all customers money.

What should I do if I suspect someone is stealing water?

Please help Aquarion in pursuing utility thieves, preventing injury, and stopping increased rates due to utility theft. If you’re aware of any theft, please call us (203) 445-7310 (local) or toll-free at (800) 732-9678.


Getting in touch with Aquarion

I’ve had a great experience with Aquarion. How can I tell you about it?

Call us! If you live in the Bridgeport, Connecticut area, you can call us locally at (203) 445-7310. Elsewhere, simply call us toll-free at (800) 732-9678. You may also e-mail us at cs@aquarionwater.com. We want to hear from you!

I’ve had a not-so-great experience with Aquarion and I want to tell you about it.

Call us! The only way we can improve our service to you is to understand when your needs are not met. If you live in the Bridgeport, Connecticut area, you can call us locally at (203) 445-7310. Elsewhere, simply call us toll-free at (800) 732-9678. You may also e-mail us at cs@aquarionwater.com. We want to hear from you!