Water Supply Emergency Update

Per the Connecticut Department of Public Health's Declaration & Order dated September 29, 2016, Aquarion Water Company will provide this weekly water supply emergency update for our Darien, Greenwich, New Canaan and Stamford water systems.


Update 10-7-16

A. System Status


Daily Water Demands | Download Chart PDF


Greenwich Reservoir Status - 10/2/16  | Download Chart PDF


Stamford Reservoir Status - 10/2/16  | Download Chart PDF


Greenwich / Stamford System Storage Capacity | Download Chart PDF


Greenwich / Stamford System - Storage Remaining | Download Chart PDF


Daily Water Withdrawals From Systems | Download Chart PDF


Daily Precipitation Amounts | Download Chart PDF


Daily Well Production (Rewak and Wire Mill Wells) | Download Chart PDF


B. Conservation Communications and Enforcement


Door-to-door visits: Total since 9/16 - 15,384  |  9/26 - 10/2 - 2394

High user phone calls: Total since 9/16 - 5,100  |  9/26 - 10/2 - 900

Mandatory ban violators: 487 reported  |  487 were either called or tagged at their door  

Violators by town: For the period 9/26 - 10/2, Darien - 162  |  Greenwich - 40  |  New Canaan - 37  |  Stamford - 248

Number of Aquarion enforcement patrols: For the period 9/26 - 10/2, 4 patrols found 240 violators in a three day period

Customer direct mail: Direct mail postcard mailed to all Darien, Greenwich, New Canaan and Stamford customers on 10/5/16

Local newspaper advertising:
Daily papers - Greenwich Time, Stamford Advocate - 9/28, 9/30, 10/5, 10/7
Weekly papers - Darien Times, New Canaan Advertiser - 9/29, 10/6  |  Darien News, New Canaan News - 9/30, 10/7

Mobile billboard: Mobile billboard will begin in Greenwich on Wednesday, October 12, and will appear in all communities

Press releases: 9/16 - Mandatory watering ban, 9/29 - Water supply emergency declaration


C. Communications with Suez and New York officials in Rye, Rye Brook and Port Chester


Aquarion discussed the declaration of public water supply emergency with Suez’s regional manager, and expressed the need for Suez to communicate and enforce the irrigation ban, as well as the need for Suez to identify infrastructure that they would need to increase the amount of water that they purchase from Westchester Joint Water Works. Aquarion followed up the phone call with an email to Suez communicating the same message. Suez’s demand on the Aquarion system has continued to decrease.


D. Communications with Connecticut officials in Darien, Greenwich, New Canaan and Stamford


On Tuesday, October 4, Aquarion participated in a drought meeting hosted by Stamford Mayor David Martin. Town officials from Darien, Greenwich and New Canaan all participated along with the CT Department of Public Health.


E. Reservoir Water Quality


Untreated Water Monitoring Results - Greenwich  | Download Chart PDF


Untreated Water Monitoring Results - Stamford  | Download Chart PDF


F. Withdrawals, Diversions and Transfers


Diversion Summary | Download Chart PDF


G. Stream Flow Information


Reservoir Releases | Download Chart PDF