Renting or Leasing Property

Landlords and Tenants

Landlords of single-family residential rental properties may retain responsibility for the water bill or your tenant can apply for service. The tenant must have a signed lease agreement for at least a six month period and must complete an Application for Water Services which can be found below, or they can contact us at 1-800-732-9678 to receive a copy via facsimile.

When a tenant contacts us upon moving out of a property, we will automatically place the account back in the landlord's name, unless instructed by the landlord to shut the service. Please refer to Schedule of Approved Rates found in “Customer Care” to view turn-on fees.

Application for Water Services

Landlords of commercial properties may transfer the account into a tenant’s name if there is a current lease for at least a six-month duration and the commercial unit is separately metered.

If a dwelling is serviced by one service line with an adjoining dwelling (duplex) the bills must remain the responsibility of the landlord.

Bills for multi-family dwellings serviced by one meter must remain the responsibility of the landlord. New property owners of multi-family dwellings are required to provide a security deposit.

A tenant in a multi-unit dwelling must have an independent service line to become an Aquarion Water Company of Connecticut customer.

 

 

Security Deposit Requirements

Aquarion reserves the right to request a deposit on any account at any time. Deposits may be required based solely on the Company’s determination of the customer’s credit history.

Residential single-family tenants must provide a security deposit of $100.

New multi-family property owners must provide a security deposit of $300. Multi-family residential properties include, but are not limited to, assisted living facilities, dormitories, group homes, apartment complexes, high-rise apartments, condominiums. If the average quarterly bill is higher than $300, the landlord may receive a request for an additional deposit.

Commercial tenants must pay a deposit that is equal to one and one half (1.5) months usage. An initial deposit of $100 will be required, which will be reviewed for adequacy after the first bill. If usage is less than $100  for one and one-half (1.5) months, the deposit will be adjusted and the account will be credited. However, if usage is higher, the tenant may receive a request for an additional deposit.

A tenant in a multi-unit dwelling must have an independent service line to become an Aquarion Water Company of Connecticut customer.

 

 

Refund of Deposit

When an account with a deposit has maintained an excellent credit rating (no late notices or fees) for one year, the deposit plus interest will be credited to the account at that time, or upon final termination of the account with Aquarion.

Aquarion will not refuse to provide utility service to a residential customer who lacks the financial ability to pay a security deposit as defined under Sec. 16-11-68 Customer Deposits of the Connecticut Agency Regulations of Connecticut’s Public Utility Regulatory Authority.

If the tenant fails to pay, water service may be terminated for non-payment.