Customer Care - CT
Who Owns What
Ownership Responsibilities – Ours and Yours
This diagram shows a typical household water system. You own items A-E and are responsible for keeping them in good repair. The remaining items are owned by Aquarion and we are responsible for their maintenance and repair.
If you have a problem with items A-E in the diagram (except for the water meter itself), please contact your plumber. If you need service on our equipment – items F-K in the diagram – please call our Customer Service Center at 1-800-732-9678 (445-7310 in the Bridgeport calling area) for 24-hour repair service.
- Service line, the portion of pipe from the curb valve, located at or near your property line, into your home or business.
- Curb box and the curb valve cover are usually at grade level, visible by a round plate about 3 inches in diameter which allows access to the curb valve.
- Outside meter pit and cover, if your meter is located outside in an underground vault. The pit is a cylindrical ceramic casing. The metal cover is about the size of a dinner plate.
- Main valve, also known as the cellar valve or house valve, located inside your premises at the service line’s point of entry (normally before the meter).
- Pressure-reducing valve, an optional device which regulates the pressure of water entering the premises, is usually located on your plumbing near the water meter or hot water heater.
- Water main, owned and maintained by Aquarion.
- Service connection, the portion of pipe that runs from the water main to the curb valve.
- Tap, the point at which the service connection pipe is connected to the water main.
- Curb valve, located underground at your property line. The curb valve connects the service connection to your service line and operates as a shut-off valve.
- Water meter, a mechanical device that measures your water usage.
- Remote register, a device that allows us to read the meter in your basement without having to enter your home or business. Can be either an odometer-like dial or black box.
Find and Fix Leaks
Even a small leak can easily add an additional 18,000 gallons to your quarterly water usage – and your bill. It can also damage your home and landscaping. If you water bill seems unusually high, a leak is the most likely culprit. Click here for information on locating hidden leaks, or call Customer Service for more information.