New Connections

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Forms
New Services Inquiry Form
Well Abandonment Agreement

Meter Pit Specifications
Standard Meter Pit Installation for
5/8" X 3/4" Or 3/4" Meter

Standard 1" Meter Pit
Standard 2" Meter Pit

Approved AWC Contractor List
Aquarion Approved Contractors

Where To Purchase A Meter Pit
Aquarion Approved Vendors
 

Completing the New Services Inquiry form is the first step to learning if water service is available for a property, or to seek water service for a new development.

Please review the form in advance to ensure you have all of the necessary information.

Upon receipt of the New Services Inquiry form, an email with a New Services Inquiry Number will be sent to confirm receipt of the form. Aquarion will determine if water service is available for the property listed on the inquiry and email you within eight (8) business days with the results. Included in our response will be information on the next steps required in order to connect to our water main.

Please include your New Services Inquiry Number for all questions regarding your inquiry.

Is water service available to my property?
What’s involved in the New Services Process?
How do I obtain my property address if I only have a lot number?
If I currently have a well on my property, what do I do with it?
What are Cross Connection/Backflow Devices?
Are there plans to install a water main on my street?
If a main extension was brought down my street, am I required to connect?
Do I need to have a separate service connection for each building?
Where should my meter pit be located?
What if I have to change my current connection to Aquarion’s water main?
Where will my meter be located?
Where can I purchase a meter pit?
How do I install a meter pit?
Does Aquarion come out and inspect the meter pit and meter after they are installed?
Does my meter need a connection to my electrical service?
Can multi family/unit properties have more than one water meter installed?
What is the process if I need a Hydrant?
Who is responsible, for what, during the New Services process?
What is Aquarion’s New Service Process?
How much does it cost to hook up to an Aquarion water main?
What are my payment options?
Where will my water service line be tapped?
When will my water service be tapped?
I have an appointment to be tapped today when are they coming?
What if I have to cancel my appointment for a meter set or tap?
How do I contact the New Services Department?

 


 

Is water service available to my property?

  • Connecting to our water mains is contingent upon the existence of an adequately sized distribution water main located in a public right of way, or water company easement, abutting your property.
     
  • If your property does not have frontage on a road with an Aquarion water main, you will be directed to our Engineering Department Engineering@aquarionwater.com to discuss the process of installing a water main extension.
     
  • Each tap (connection to our water main) will be for the sole purpose of supplying water to one curb valve, one curb box, one meter and one building. No more than one meter off of one tap/connection is allowed.
     
  • Every connection will require its own New Services Inquiry Form.
     
  • For a building that will have multiple residential and/or commercial tenants, only one meter and one fire sprinkler line will be allowed. Should this be a building with many units, you can apply to PURA for a sub-metering exception.
     
  • Please contact Aquarion’s Customer Service at (203) 445-7310 for further information

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What's involved in the New Services Process?

  • The New Services process involves:
    • Determining if there is an Aquarion water main in front of your building.
      • If there is an existing water main:
        • What size is it
        • How many other buildings are connected to it
    • Understanding what the intended water use will be for your building.
    • Understanding water pressure, Aquarion is mandated to provide between 25 and 125 pounds per square inch (psi) at the tap.
      • If the water pressure is above 125 psi a Pressure Reducing Valve will be required.
        • A signed High Pressure Agreement (that gets filed in your Town/City Hall on your property deed) is also required
        • Customer purchases, owns and maintains the Pressure Reducing Valve
      • If the water pressure is below 25 psi, then the inclusion of a Pressure Booster Pump is suggested.
        • A signed Low Pressure Agreement (that gets filed in your Town/City Hall on your property deed) is also required
        • Customer purchases, owns and maintains the Pressure Booster Pump
      • The size of the pipes and meter are determined based on the needs of your building and/or engineer.

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How do I obtain my property address if I only have a lot number?

  • At your Town and/or City Hall on your deed.
  • On your building permit.

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If I currently have a well on my property, what do I do with it?

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What are Cross Connection/Backflow Devices?

  • A backflow preventer is a means or mechanism to prevent backflow. The basic means of preventing backflow is an air gap, which either eliminates a cross-connection or provides a barrier to backflow. The basic mechanism for preventing backflow is a mechanical backflow preventer, which provides a physical barrier to backflow. The principal types of mechanical backflow preventer are the reduced-pressure principle assembly, the pressure vacuum breaker assembly, and the double check valve assembly. A secondary type of mechanical backflow preventer is the residential dual check valve.
  • Please go to http://www.aquarionwater.com/CT/CrossConnections for more information.

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Are there plans to install a water main on my street?

  • Please email our Engineering & Planning Department Engineering@aquarionwater.com for more information.
  • If a water main is not planned, we suggest you speak to your neighbors to see if they are interested in sharing the costs of installing a water main.

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If a main extension was brought down my street, am I required to connect?

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Do I need to have a separate service connection for each building? (i.e. developments, apartments, and commerical properties etc.)

  • Each building will require its own connection to our water main. Should you have multiple buildings on one site, then a site map is requested and should be attached to the New Services Inquiry Form, so our New Services Team can review it.

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Where should my meter pit be located?

  • Aquarion may ask for a site map or other information in order to determine where the meter pit should be placed. Should you need to send us a photo, site map or sketch and have already completed the New Services Inquiry Form, please email it to NewServices@aquarionwater.com referencing Aquarions’s New Services Inquiry Number. This number can be found on the email you received after filling out the New Services Inquiry Form as well as the property address so our New Services Team can review it. **Please note we will NOT respond to questions emailed to New Services without first completing the New Services Inquiry Form. All correspondence, verbal or written, must include the number emailed to you upon completion of the New Services Inquiry Form or there will be no response to your inquiry.

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What if I have to change my current connection to Aquarion’s water main?

  • Please submit the New Services Inquiry Form.
  • It is important to include why the connection is being changed.
  • In our response, we will include documents that your engineer will need to fill out and sign, with the water and/or fire demand requirements for your property.
  • If you need to move where your service line comes into your property, a new tap will be required and the original tap severed from our water main. Please mention this in your New Services Inquiry Form. (attach links for Demo/TSO)

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Where will my meter be located?

  • Aquarion Water Company requires that all meters be located in a meter pit (Meter Pit Sketch & Proper Installation) which is located within 5’-10’ on the building side of the curb box on the customers property.

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Where can I purchase a meter pit?

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How do I install a meter pit?

  • Please click here (Meter Pit Sketch) for the proper way the meter pit needs to be installed.
  • Please note that this is for general purposes only and not site or size specific for your property.

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Does Aquarion come out and inspect the meter pit and meter after they are installed?

  • Aquarion’s Service Technician will check the meter pit when they install the meter. At that time they can determine if there are any problems, i.e., installed backwards (Installation Diagram). If there is a problem, the Service Technician will contact the person listed on the notification and alert them as to what needs to be corrected.

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Does my meter need a connection to my electrical service?

  • Yes. Water meters will not be installed in new customer piping systems unless a suitable electrical bonding connection has been provided by the customer around the meter, whether installed inside or in a meter pit. Such bonding will be in compliance with the NFPA 70 National Electrical Code-2011, and local power company electrical service installation regulations. Section 250.53 states:
    • 250.53 (D) (1) – Continuity. Continuity of the grounding path or the bonding connection to interior piping shall not rely on water meters or filtering devices and similar equipment.
    • Aquarion assumes no responsibility for continuity of electrical grounding systems by the installation or removal of its meter.
    • Please consult with your electrical contractor to ensure your installation meets with all applicable NFPA 70 NEC-2011 requirements.

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Can multi family/unit properties have more than one water meter installed?

  • Please forward your building plans or drawings to our New Services Department for review and determination of what the metering needs will be for your property.

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What is the process if I need a Hydrant?

  • For public safety, Aquarion recommends that all fire hydrants, public or private, have independent connections from fire sprinkler lines and/or water service lines.
    • Should a hydrant become damaged and needs to be shut down, by having a separate fire service line would allow you and your property to still be protected with available water in an emergency. Also, in the event of a fire emergency, having the hydrant on the same connection as the fire sprinkler service will reduce the flow to both the hydrant and fire sprinkler system. This could jeopardize the intended design which is public and life safety.
  • Public fire hydrants are owned by Aquarion and paid for by the Town or City they are located in.
    • The local Fire Marshal and Senior City/Town Official must sign off on the Public Owned Hydrant Form.
    • In most cases, Aquarion is responsible for maintaining the public fire hydrant.
  • Private fire hydrants are purchased, installed, owned and maintained (inspected/tested) by the property owner. Property owners will receive a bill for each of the hydrants on their property from Aquarion.
    • The local Fire Marshal and Senior City/Town Official must sign off on the Private Hydrant Form.
    • All hydrants must be installed in an open area (not behind gates, fences, buildings or surrounded by landscaping or trees or bushes).

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Who is responsible, for what, during the New Services process?

  • Aquarion owns and is responsible for the tap. Included with the tap is:
    • Connection to the water main (tap)
    • Service line from the water main to the curb valve
    • The Curb Valve
  • The following item is installed with the original tap fee ONLY when the tap fee is paid directly to Aquarion.
    • The Curb Box – which after installation becomes the property and responsibility of the owner
  • The following item is provided for by the owner and is the responsibility of the owner to install and maintain.
    • All required local and state permits
      • Road opening
      • Plumbing/Building Departments
      • Excavation, if applicable
      • Any other permits as deemed required by your local authority
    • The meter pit or meter vault
    • The meter horn/setting when designated by Aquarion New Services Department
    • All materials and installation costs required by your contractor for the
      • Service line (connection from the curb valve to the meter pit
      • Service line (connection from the meter pit to the house)
      • Any and all materials, valves, etc. required to connect to the internal plumbing of the building
  • The property owner owns and is responsible for the service line from the curb valve (inside the curb box) to the meter pit, owns the meter pit and then the service line to the house as well as the plumbing inside the house. Who Owns What
  • When the property owner pays the contractor directly for the tap:
  • If the contractor does not do the excavation, then the property owner must hire an excavator to obtain all necessary permits, open the road, backfill the road after the tap is performed and install temporary pavement. Up to 90 days later (please check your local City/Town regulations), the excavator/contractor is responsible to come back and install permanent paving. Aquarion Water Company is not responsible for any pavement or trench repairs before, during or after the waiting period.
    • If the road to be tapped is a State of CT road, then Aquarion is required to sign the State of CT DOT Encroachment Permit. Note: Additional time is required if tapping a State Road.
  • When Aquarion is paid for a new tap the following is included (http://www.Aquarionwater.com/CT/Rates for approved tapping fee schedule)
    • The property owner has the option of selecting an Aquarion Approved Contractor or another contractor of their choosing to install the meter pit (Aquarion Approved Vendors and Installation Diagram) that is to be installed within 5-10’ of the curb valve on the customers property (Installation Diagram) and service line from the curb valve to the house. If the contractor cannot excavate the trench, then the property owner must also hire an excavator. The excavator must obtain all necessary permits, open the road, refill the road after the tap is performed and install a temporary pavement. Up to 90 days later, (please check your local City/Town regulations), the excavator/contractor is responsible to return and install permanent paving.
    • If the road to be tapped is a State of CT road, then Aquarion will sign the Encroachment Permit. Note: Additional time is required if tapping a State Road.
  • Should your property require a meter larger than 2”, then a Meter Vault is required.
    • The meter vault is paid for, owned and installed by and maintained by the owner.
    • The location of the meter vault is determined by the property owners’ engineer.
    • The vault must protect the piping and appurtenances from freezing and vandalism.
    • The vault must meet Aquarion’s minimum design and construction standards.
    • The vault must comply with any and all local and state building/property rules, regulations or code as well as any other requirements they may have.

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What is Aquarion’s New Service Process?

  • The requestor fills out and submits the online New Services Inquiry Form.
  • Within minutes they will receive an email from the Aquarion New Services Department acknowledging receipt of your inquiry and also providing you with a New Service Inquiry Number that will be needed throughout the process.
  • Within five (5) business days Aquarion’s New Services Department will email you advising you whether or not you are able to connect to our water main. If there is a water main in front of your property and you are able to connect to Aquarion’s Water, this email will include the necessary forms you will need to fill out, sign and return to the Aquarion New Services Department. Some of these forms will also require additional signatures, please refer to the specific forms sent to you. Diagrams will also be sent that will be helpful to you during the New Services process.
  • If a water main extension is required;
    • And is already in the planning stages, the New Services Department will wait to hear back from both Aquarion’s Engineer & Planning Department and you the requestor when the main has been completed.
    • And is not being considered by Aquarion at this time you will receive an email detailing out what your next steps are.
  • Mail the tap fee to Aquarion New Services Department
  • Fill out and sign all paperwork required by Aquarion New Services Department. Ensure this paperwork has been signed by all appropriate individuals (property owner, engineers, town and officials if necessary) prior to returning these to Aquarion New Services Department.
  • Send all paperwork to Aquarion’s New Services Department.
  • Tap fee is received by Aquarion New Services Department.
  • Paperwork is received by Aquarion New Services Department.
  • Aquarion Cross Connections, if required, given copies of documents.
  • Aquarion Cross Connections, if required, will communicate and/or meet up with property owner.
  • Meter pit to be purchased by property owner (after being sized by Aquarion New Services Department)
  • Meter pit installed by property owner.
  • Once all Cross Connection requirements are met (if applicable), Cross Connections will advise Aquarion New Services Department and property owner that it is acceptable to proceed with the meter set.
  • If Cross Connections is not required, then the property owner, or their designee, is to contact Aquarion New Services Department NewServices@aquarionwater.com to schedule the meter set.
  • A member of the Aquarion New Services Department will schedule the appointment for the meter set, which is typically within three (3) to four (4) business days.
  • Property owner or designee, to contact Aquarion New Services Department to schedule the tap (connection). NewServices@aquarionwater.com
  • Aquarion New Services Department will notify property owner of tap date and timeframe NewServices@aquarionwater.com
  • Tap done.
  • Property is connected!

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How much does it cost to hook up to an Aquarion water main?

  • You, the requestor are responsible to hire a contractor to purchase all materials required and to install your new water service. Aquarion has a list of Approved Contractors that work in conjunction with us to install your New Services should you need any suggestions.
  • The fee to Aquarion must be paid prior to Aquarion approving the tapping of the water main.
  • There are several costs associated with connecting to an Aquarion Water Main.
  • The tap (connection to our water main) fee (paid to Aquarion) is based on the size of the tap and is approved by the Public Utilities Regulatory Authority (PURA). http://www.Aquarionwater.com/CT/Rates
    • The tap fee includes the connection to the water main.
    • Installing and providing the materials from the connection at the main to the curb valve (emergency shut off valve).
    • A curb valve.
    • A curb box.
    • The fee paid to an excavator/contractor:
      • Open the road, open the yard to install the meter pit & service line, connect service line into the house
      • Obtain all necessary permits to open the road.
      • Dig the road from your property line to the water main in the street.
      • Provide a “trench box.”
      • Fill in the trench after the water line is installed by one of Aquarion's Approved Contractors.
      • Install temporary pavement.
      • Up to 90 days later, see your specific City or Town regulations regarding the timeframe, install permanent pavement.
    • The fee paid to your contractor:
      • Purchase and install a meter pit. (Aquarion Approved Vendors and Installation Diagram)
      • Purchase and install the service line materials to connect from the curb valve to the meter pit and from the meter pit to the house.
      • Labor, equipment and any other charges necessary to perform this job.

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What are my payment options?

  • Check

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Where will my water service line be tapped?

  • The connection to Aquarion’s water main is the further of these –
    • The half way point of your property width or
    • The halfway point of the building.

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When will my water service be tapped?

  • After the meter pit is installed by your contractor and an Aquarion Service Technician installs the meter in the meter pit, you should advise our New Services Department that the meter has been installed and you are ready to schedule the tap.
  • You will receive an email from Aquarion New Services Department advising you of the date and timeframe that your property will be connected to Aquarion’s Water Main.

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I have an appointment to be tapped today when are they coming?

  • Please check the email previously sent to you from Aquarion New Services Department to see when your appointment has been scheduled.

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What if I have to cancel my appointment for a meter set or tap?

  • Please call Aquarion’s Customer Service at 203-445-7310 and they will get in touch with us.

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How do I contact the New Services Department?

  • Filling out a New Services Inquiry Form will give Aquarion all of the information we need to research your request and get back to you in a timely and efficient manner.

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